Hidden Bibliographic Details
| Other authors / contributors: | Stewart, Andrea, editor of compilation.
Washington-Hoagland, Carlette, editor of compilation.
Zsulya, Carol T., editor of compilation.
Library Leadership and Management Association. Human Resources Section. Staff Development Committee, author.
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| ISBN: | 9780838911495 (paperback : alk. paper)
0838911498 (paperback : alk. paper)
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| Notes: | Includes bibliographical references and index.
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| Summary: | Since its original publication more than two decades ago, this guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as: Building a staff development program, and strategies for developing staff; Tracking changes through training, including the importance of setting goals and needs assessments; Refining the customer service attitude; and Using instructional design for staff development.
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