The leadership book /

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Bibliographic Details
Author / Creator:Anderson, Mark, 1961-
Edition:1st ed.
Imprint:New York : Pearson Financial Times, c2010.
Description:xvi, 296 p. : ill. ; 22 cm.
Language:English
Subject:Leadership -- Handbooks, manuals, etc.
Leadership.
Handbooks and manuals.
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/8267432
Hidden Bibliographic Details
ISBN:9780273732044 (pbk.)
0273732048 (pbk.)
Notes:Includes index.
Table of Contents:
  • About the author
  • Acknowledgements
  • Demeanour: setting the tone
  • Introduction
  • part 1. Your leadership self
  • First days in the job
  • Leadership principles
  • Trusting your instincts
  • Managing meetings
  • You and your boss
  • part 2. Vision and strategy: the leadership mantra
  • Setting and selling a Vision
  • Focusing on what matters
  • Time management
  • Leading strategy
  • International markets and strategy
  • Leadership priorities
  • part 3. Your leadership team
  • Managing your leadership team
  • 121s
  • Your team is more skilled than you
  • Team members in other countries
  • Credibility from repetition
  • Resistance to change
  • Process: making the right things happen at the right time
  • Defining your leadership team
  • part 4. Leading your organisation
  • Staff meetings
  • Collaborating with sister businesses
  • part 5. Leading performance excellence
  • Managing change
  • People performance management
  • Interpersonal conflict
  • The difficult interview
  • Objectives and incentives
  • The importance of the customer
  • The customer journey 1: customer experience
  • The customer journey 2: technology journey
  • Sell! Sell! Sell!
  • part 7. Marketing: leading the market
  • Marketing is everyone
  • Branding and organisational identity
  • Leading product development
  • part 8. Suppliers and partners: leading together
  • Supplier strategies
  • part 6. Customers: leading you
  • Internet transformations
  • Building relationships
  • Managing costs
  • The knowledge premium
  • Awaydays
  • Seeking feedback
  • part 10. Resources: the leadership toolkit
  • Human resources
  • part 9. Learning: leadership development
  • Technology resources
  • Learning resources
  • Index