The leadership book /
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| Author / Creator: | Anderson, Mark, 1961- |
|---|---|
| Edition: | 1st ed. |
| Imprint: | New York : Pearson Financial Times, c2010. |
| Description: | xvi, 296 p. : ill. ; 22 cm. |
| Language: | English |
| Subject: | Leadership -- Handbooks, manuals, etc. Leadership. Handbooks and manuals. |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/8267432 |
Table of Contents:
- About the author
- Acknowledgements
- Demeanour: setting the tone
- Introduction
- part 1. Your leadership self
- First days in the job
- Leadership principles
- Trusting your instincts
- Managing meetings
- You and your boss
- part 2. Vision and strategy: the leadership mantra
- Setting and selling a Vision
- Focusing on what matters
- Time management
- Leading strategy
- International markets and strategy
- Leadership priorities
- part 3. Your leadership team
- Managing your leadership team
- 121s
- Your team is more skilled than you
- Team members in other countries
- Credibility from repetition
- Resistance to change
- Process: making the right things happen at the right time
- Defining your leadership team
- part 4. Leading your organisation
- Staff meetings
- Collaborating with sister businesses
- part 5. Leading performance excellence
- Managing change
- People performance management
- Interpersonal conflict
- The difficult interview
- Objectives and incentives
- The importance of the customer
- The customer journey 1: customer experience
- The customer journey 2: technology journey
- Sell! Sell! Sell!
- part 7. Marketing: leading the market
- Marketing is everyone
- Branding and organisational identity
- Leading product development
- part 8. Suppliers and partners: leading together
- Supplier strategies
- part 6. Customers: leading you
- Internet transformations
- Building relationships
- Managing costs
- The knowledge premium
- Awaydays
- Seeking feedback
- part 10. Resources: the leadership toolkit
- Human resources
- part 9. Learning: leadership development
- Technology resources
- Learning resources
- Index
