The leadership book /

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Bibliographic Details
Author / Creator:Anderson, Mark, 1961-
Edition:1st ed.
Imprint:New York : Pearson Financial Times, c2010.
Description:xvi, 296 p. : ill. ; 22 cm.
Language:English
Subject:Leadership -- Handbooks, manuals, etc.
Leadership.
Handbooks and manuals.
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/8267432
Hidden Bibliographic Details
ISBN:9780273732044 (pbk.)
0273732048 (pbk.)
Notes:Includes index.
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245 1 4 |a The leadership book /  |c Mark Anderson. 
250 |a 1st ed. 
260 |a New York :  |b Pearson Financial Times,  |c c2010. 
300 |a xvi, 296 p. :  |b ill. ;  |c 22 cm. 
336 |a text  |b txt  |2 rdacontent  |0 http://id.loc.gov/vocabulary/contentTypes/txt 
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338 |a volume  |b nc  |2 rdacarrier  |0 http://id.loc.gov/vocabulary/carriers/nc 
500 |a Includes index. 
505 0 |a First days in the job -- Demeanour : settting the tone -- Leadership principles -- Trusting your instincts -- Focusing on what matters -- Managing meetings -- Time management -- You and your boss -- Setting and selling a vision -- Leading strategy -- International markets and strategy -- Leadership priorities -- Defining your leadership team -- Managing your leadership team -- Your team is more skilled than you -- Team members in other countries -- Credibility from repetition -- Resistance to change -- Making the right things happen at the right time -- Staff meetings -- Collaborating with sister businesses -- Managing change -- People performance management -- Interpersonal conflict -- The difficult interview -- Objectives and incentives -- The importance of the customer -- The customer journey 1: customer experience -- The customer journey 2: technology journey -- Sell! sell! sell! -- Marketing is everyone -- Branding and organisational identity -- Leading product development -- Internet transformations -- Building relationships -- Supplier strategies -- Managing costs -- The knowledge premium -- Awaydays -- Seeking feedback -- Human resources -- Technology resources -- Learning resources. 
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