Services blueprint : roadmap for execution /

Saved in:
Bibliographic Details
Author / Creator:Kalakota, Ravi.
Imprint:Boston : Addison-Wesley, c2003.
Description:xxviii, 354 p. : ill. ; 24 cm.
Language:English
Series:Addison-Wesley information technology series
Subject:
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/5126543
Hidden Bibliographic Details
Other authors / contributors:Robinson, Marcia, 1964-
ISBN:0321150392 (alk. paper)
Notes:Includes bibliographical references (p. 335-341) and index.