Mail and internet surveys : the tailored design method /

Mail and internet surveys : the tailored design method /

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Bibliographic Details
Author / Creator:Dillman, Don A., 1941-
Edition:2nd ed.
Imprint:New York : Wiley, c2000.
Description:xvi, 464 p. : ill. ; 25 cm.
Language:English
Subject:
Social surveys.
Questionnaires.
Questionnaires.
Social surveys.
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/4559599
Hidden Bibliographic Details
Other uniform titles:Dillman, Don A., 1941- Mail and telephone surveys.
ISBN:0471323543 (acid-free paper)
Notes:Rev. ed. of: Mail and telephone surveys. c1978.
Includes bibliographical references (p. 435-446) and index.
Table of Contents:
  • Preface
  • 1. Turbulent Times for Survey Methodology
  • 2. The Tailored Design Method
  • 3. Coverage and Sampling
  • 4. The Basics of Crafting Good Questions
  • 5. Constructing Open- and Closed-Ended Questions
  • 6. From Questions to a Questionnaire
  • 7. Implementation Procedures
  • 8. When More than One Survey Mode Is Needed
  • 9. Longitudinal and Internet Panel Surveys
  • 10. Customer Feedback Surveys and Alternative Delivery Technologies
  • 11. Effects of Sponsorship and the Data Collection Organization
  • 12. Surveying Businesses and Other Establishments
  • 13. Coping with Uncertainty
  • References
  • Index
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