Quality performance in human services : leadership, values, and vision /
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| Imprint: | Baltimore : P.H. Brookes Pub. Co., c1999. |
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| Description: | xix, 371 p. : ill. ; 23 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/3450344 |
Table of Contents:
- About the Editors
- Contributors
- Preface
- Acknowledgments
- I. Contemporary Perspectives on Quality and Leadership
- 1. Quality in Services
- 2. Quality in Services for People with Disabilities
- 3. A Personal Perspective
- 4. A Quest for Quality: Achieving Organizational Outputs and Personal Outcomes
- 5. Quality Performance: Designing Clinical Services Around Person-Centered Outcomes
- II. Quality and Leadership Foundations
- 6. Quality Performance and Organizational Vision: The Role of Vision in Leadership and Management
- 7. Quality Performance and Human Resources
- 8. Managing Organizational Change and Transition Through Personal Outcomes
- 9. Perspectives on Leadership
- III. Examining Organizational Dynamics
- 10. Organizations as Systems
- 11. Reframing
- 12. Quality Performance and Person-Centered Outcomes: Data as a Leadership Tool
- 13. Managing Organizations and Maximizing Choice
- IV. Quality and Leadership at Work
- 14. Quality Performance and Information Communication
- 15. A Demonstration to Test Performance-Based Outcome Measures as the Foundation of a Quality Assurance/Quality Enhancement System
- 16. Changing Regional Service Systems: Combining Personal Outcomes and Total Quality Management Techniques
- 17. Creating and Adding Value: Redefining the Organization
- Index