Quality performance in human services : leadership, values, and vision /

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Bibliographic Details
Imprint:Baltimore : P.H. Brookes Pub. Co., c1999.
Description:xix, 371 p. : ill. ; 23 cm.
Language:English
Subject:Total quality management in human services.
Human services -- Management.
Human services -- Management.
Total quality management in human services.
Format: Print Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/3450344
Hidden Bibliographic Details
Other authors / contributors:Gardner, James F., 1946-
Nudler, Sylvia.
Council on Quality and Leadership in Supports for People with Disabilities (Towson, Md.)
ISBN:1557663602
Notes:"The Council on Quality and Leadership in Supports for People with Disabilities, Towson, Maryland."
Includes bibliographical references and index.
Description
Summary:Seventeen contributions discuss quality, leadership, and organizational capacity in human services from the standpoint of personal outcomes, that is, from outcomes people expect as the result of service and support rather than traditional planning methodology. The book suggests that leadership is developed through a process of learning by doing, and that the qualities of vision and values coupled with flexible leadership and skillful managerial work are what produce success. Under discussion are issues of organization, management, quality, leadership, services, and performance. Annotation copyrighted by Book News, Inc., Portland, OR
Item Description:"The Council on Quality and Leadership in Supports for People with Disabilities, Towson, Maryland."
Physical Description:xix, 371 p. : ill. ; 23 cm.
Bibliography:Includes bibliographical references and index.
ISBN:1557663602