Business engineering and service design. Volume I /

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Bibliographic Details
Author / Creator:	Barros, Óscar, author.
Edition:	Second edition.
Imprint:	New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.
Description:	1 online resource (xviii, 269 pages) : illustrations.
Language:	English
Series:	Service systems and innovations in business and society collection, 2326-2699 Service systems and innovations in business and society collection.
Subject:	Service industries -- Management. Industrial management. Industrial management. Service industries -- Management.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11386217

Hidden Bibliographic Details
ISBN:	9781631575686 9781631575693
Notes:	Includes bibliographical references (pages 255-263) and index. Access restricted to authorized users and institutions. Also available in print. System requirements: Adobe Acrobat reader. Title from PDF title page (viewed on November 5, 2016).
Summary:	This work presents an innovative approach to business design, known as Business Engineering, and its application to service offerings design in general. The book provides the foundations of Business Engineering, reviews the several disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed real application cases, including very impressive results in private and public situations.
Other form:	Print version: 9781631575686

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