Effective communication : a workbook for social care workers /

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Bibliographic Details
Author / Creator:	Collins, Suzan.
Imprint:	London : Jessica Kingsley, 2009.
Description:	1 online resource (107 pages) : illustrations
Language:	English
Series:	Knowledge and skills for social care workers series Knowledge and skills for social care workers.
Subject:	Communication in services for people with disabilities. Confidential communications. Interpersonal communication. People with disabilities -- Care. People with disabilities -- Means of communication. Communication in services for people with disabilities. Confidential communications. Interpersonal communication. People with disabilities -- Care. People with disabilities -- Means of communication. Electronic books.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11219378

Hidden Bibliographic Details
ISBN:	9781846429323 1846429323 1843109271 9781843109273
Notes:	Includes bibliographical references. Print version record.
Summary:	"The Knowledge and Skills for Social Care Workers series features accessible open learning workbooks which tackle a range of key subjects relevant to people working with adults in residential or domiciliary settings. Not just a source of guidance, these workbooks are also designed to meet the requirements of Health and Social Care (Adults) NVQ Level 3, with interactive exercises to develop practice."--Page 4 of cover. "Social care workers in residential or domiciliary settings need to be able to communicate effectively in order to carry out their work. Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and physical and learning disabilities requires a range of communication skills, such as listening, sign language, writing notes, and using body language, touch and stimulation. This workbook will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express their views in their preferred method of communication. Effective Communication includes practical guidance on using communication tools, such as computers, staff photo rota boards and pictorial menu boards, and use of photographs as visual reminders. The workbook meets the requirements of care standards and also refers to the importance of recording and reporting, and dealing with sensitive and complex issues, such as breaking the news of a family bereavement, or communicating with a person who has been abused. Designed to meet the requirements of Health and Social Care (Adults) NVQ Level 3, Unit 31, this workbook is also a valuable source of guidance for any social care worker wanting to improve communication with the people they support."--Bear cover.
Other form:	Print version: Collins, Suzan. Effective communication. London ; Philadelphia, PA : Jessica Kingsley, 2009 9781843109273 1843109271

Table of Contents:

Introduction
Chapter 1. Why We Need to be Able to Communicate
Chapter 2. Communication Within Your Team, Families and Outside Agencies
Chapter 3. Capacity to Make a Decision
Chapter 4. Communication Profiles/Communication Passport
Chapter 5. The Different Ways We Communicate
Chapter 6. Providing Opportunities to Communicate
Chapter 7. Communication Cycle
Chapter 8. Listening Skills
Chapter 9. Factors Affecting Communication
Chapter 10. Visual Reminders
Chapter 11. Stimulation
Chapter 12. Feelings and Emotions
Chapter 13. Relationships
Chapter 14. Alternative Ways of Communicating
Chapter 15. Making Choices
Chapter 16. Body Language
Chapter 17. Supporting People Who: Are shy. Have a Hearing Loss. Are Deaf, Hard of Hearing, Speech-Impaired and/or Hearing Persons. Have a Visual Impairment. Have Dementia. Have a Physical Disability. Have a Learning Disability
Chapter 18. Identity, Self-Esteem and Image
Chapter 19. Sensitive and Complex Issues
Chapter 20. Power
Chapter 21. Human Growth and Development
Chapter 22. Recording and Reporting
Chapter 23. Confidentiality
Chapter 24. The Data Protection Act
Chapter 25. The Access of Health Records Act 1990
Self-Assessment Tool
Certificate
References
Useful Websites.

Effective communication : a workbook for social care workers /

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