Effective communication : a workbook for social care workers /

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Bibliographic Details
Author / Creator:Collins, Suzan.
Imprint:London : Jessica Kingsley, 2009.
Description:1 online resource (107 pages) : illustrations
Language:English
Series:Knowledge and skills for social care workers series
Knowledge and skills for social care workers.
Subject:Communication in services for people with disabilities.
Confidential communications.
Interpersonal communication.
People with disabilities -- Care.
People with disabilities -- Means of communication.
Care Of The Elderly.
SOCIAL SCIENCE -- People with Disabilities.
Communication in services for people with disabilities.
Confidential communications.
Interpersonal communication.
People with disabilities -- Care.
People with disabilities -- Means of communication.
Electronic books.
Electronic books.
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/11219378
Hidden Bibliographic Details
ISBN:9781846429323
1846429323
1843109271
9781843109273
Notes:Includes bibliographical references.
Print version record.
Summary:"The Knowledge and Skills for Social Care Workers series features accessible open learning workbooks which tackle a range of key subjects relevant to people working with adults in residential or domiciliary settings. Not just a source of guidance, these workbooks are also designed to meet the requirements of Health and Social Care (Adults) NVQ Level 3, with interactive exercises to develop practice."--Page 4 of cover.
"Social care workers in residential or domiciliary settings need to be able to communicate effectively in order to carry out their work. Supporting people with a variety of difficulties including hearing loss, impaired speech, visual impairment, dementia and physical and learning disabilities requires a range of communication skills, such as listening, sign language, writing notes, and using body language, touch and stimulation. This workbook will provide workers with the ability to enable adults with limited or no verbal communication skills to make decisions, and to express their views in their preferred method of communication. Effective Communication includes practical guidance on using communication tools, such as computers, staff photo rota boards and pictorial menu boards, and use of photographs as visual reminders. The workbook meets the requirements of care standards and also refers to the importance of recording and reporting, and dealing with sensitive and complex issues, such as breaking the news of a family bereavement, or communicating with a person who has been abused. Designed to meet the requirements of Health and Social Care (Adults) NVQ Level 3, Unit 31, this workbook is also a valuable source of guidance for any social care worker wanting to improve communication with the people they support."--Bear cover.
Other form:Print version: Collins, Suzan. Effective communication. London ; Philadelphia, PA : Jessica Kingsley, 2009 9781843109273 1843109271