The supernova advisor : crossing the invisible bridge to exceptional client service and consistent growth /

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Bibliographic Details
Author / Creator:	Knapp, Rob, 1946-
Imprint:	Hoboken, N.J. : John Wiley & Sons, ©2008.
Description:	1 online resource (xxxi, 127 pages) : illustrations
Language:	English
Subject:	Investment advisor-client relationships. Customer relations. Investment advisors. Financial services industry -- Management. Customer relations. Financial services industry -- Management. Investment advisor-client relationships. Investment advisors. Electronic book.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/11159545

Hidden Bibliographic Details
ISBN:	9780470257968 0470257962 9781118039502 1118039505 0470249277 9780470249277 1281222178 9781281222176
Digital file characteristics:	text file
Notes:	Includes bibliographical references and index. Print version record.
Summary:	The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lyn.
Other form:	Print version: Knapp, Rob, 1946- Supernova advisor. Hoboken, N.J. : John Wiley & Sons, ©2008 9780470249277 0470249277
Standard no.:	9786611222178

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